How long does a delivery take?
Matkahuolto
- 1-3 business days
- Available all over Finland, extensive collection point network
Delivery to your chosen Matkahuolto parcel machine, pick-up point, K-Market or R-kiosk is generally within 1-2 working days. You will be notified as soon as the package is available for collection.
UPS
3-7 business days
What are the shipping fees?
It varies according to the country of delivery and the quantity of products ordered. You can check the shipping cost of your order at checkout and payment page.
- Customs duty fees may vary depending on your order and the country of delivery. The obligation to pay customs duty depends on the policies of the country of delivery.
Which shipping companies do you work with?
Matkahuolto and UPS
They tried to deliver my order but I wasn`t home, what should I do?
If you were not available at the shipping address upon delivery it will be delivered to the nearest branch, and you will be informed. Kindly contact the shipping company with your Airwaybill Number and Order Number and reschedule your delivery or ask them to pick up at the nearest branch. *
*You should pick up your order from the branch within 14 days (differs based on the cargo company). Otherwise, your order will be returned to our company, Muraayo.com
I have multiple orders on different approximate dates, will they be delivered together?
Each order is considered as a separate shipment. There is no guarantee that orders placed at different times can be delivered at the same time.
Can I update my delivery address?
Yes. You can contact us via e-mail: hello@muraayo.com
If your package does not arrive, we recommend contacting our customer service: hello@muraayo.com Please note that we cannot make a reclamation about a lost shipment until 8 business days after the package has left our warehouse.
Can someone else pick up my package for me?
No.
What are the shipping fees?
It varies according to the country of delivery and the quantity of products ordered. You can check the shipping cost of your order at checkout and payment page.
- Customs duty fees may vary depending on your order and the country of delivery. The obligation to pay customs duty depends on the policies of the country of delivery. It is not Muraayo`s responsibility to pay taxes on any customs-cleared order.